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My iPad and iPhone can't find my Brother printer to AirPrint.

My ipad & iphone can't seem to find brother printer. I manually IP address and it functioned for a day. Now I when I select machine settings on the brother app - I select Air Printer and this screen appears. Don't know what "location" means. The IP setting is correct.


Anyone have this issue?


ty





[Re-Titled by Moderator]


Posted on Jul 1, 2022 9:41 AM

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Question marked as Best reply

Posted on Jul 1, 2022 9:50 AM

The web-page that you illustrate is presumably the set-up page for your Brother AirPrint Printer - your printer having the IP Address identified in the Safari address bar.


Both the “Printer Name” and “Location” fields that you illustrate are free-text fields where you can enter appropriate information to identify your printer. For example, you might call your printer “Fred” with a location of “Kitchen”. Once set, AirPrint will show a lost of available printers and locations - the information that you input during printer-setup being shown in the list of printers.


If set-up correctly, should you continue to experience difficulties with your iPad detecting your printer, your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

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3 replies
Question marked as Best reply

Jul 1, 2022 9:50 AM in response to MJT_print

The web-page that you illustrate is presumably the set-up page for your Brother AirPrint Printer - your printer having the IP Address identified in the Safari address bar.


Both the “Printer Name” and “Location” fields that you illustrate are free-text fields where you can enter appropriate information to identify your printer. For example, you might call your printer “Fred” with a location of “Kitchen”. Once set, AirPrint will show a lost of available printers and locations - the information that you input during printer-setup being shown in the list of printers.


If set-up correctly, should you continue to experience difficulties with your iPad detecting your printer, your WiFi Router may be unexpectedly failing to pass Apple Bonjour traffic on you local network - or your WiFi Router or Network Switch may be blocking this device discovery protocol.


The Apple Bonjour protocol uses mDNS (Multicast DNS) UDP port 5353.


You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

My iPad and iPhone can't find my Brother printer to AirPrint.

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