Broke my iphone XS max 5 months ago and didn’t get it repaired until today, trying to restore it and every time i start the iphone it says ‘iphone unavailable’ without a time or an ‘emergency’ tab. Won’t connect to iTunes via macbook either. not sure what i can do.
See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Or watch this companion video ⬇️
After restoring the phone using one of the methods above you can restore your most recent backup.
See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
Or watch this companion video ⬇️
After restoring the phone using one of the methods above you can restore your most recent backup.
Was there at any point that the iOS was changed or manipulated by you or a program by any chance? Was there an attempt at jailbreaking or was there a malware that snuck by and installed itself though any means (suspicious website, bad program, malicious cable connector, etc although this is a slim chance) ? I believe that could be what you mean be 'broken' in this context.
I know that is an extreme scenario but it could simply be the iPhone locking itself after 10+ incorrect passcode attempts and the device wipe is activated. At this point, both situations in my reply should call for a appointment at Apple or approved repair shop for a complete technical reset or other options they may consider for you.
jxnesalex wrote:
Broke my iphone XS max 5 months ago and didn’t get it repaired until today,
Was the repair done at an Apple Store or Authorized Apple Service Center?
click on this link→iphone unavailable without a time - Apple Community
Yeah tried everything and it’s just the same ‘iphone unavailable’ screen every time
All i did was have the screen repaired as it was cracked.
So the phone is completely rendered useless?
None of these work, still the same ‘iphone unavailable’ screen
jxnesalex wrote:
Does this mean the phone is useless?
Almost certainly, as Lawrence Finch said, your iPhone was damaged in the process of replacing the screen. And if you now choose to let Apple attempt to repair your iPhone, it may well be too late.
I don’t think so. I simply broke it months ago, and the screen was essentially tapping itself behind the broken glass which caused a ‘connect to itunes’ message. I got the screen replaced today and when i got it back it had the same message. I connected it to itunes and it did an update, then entered a ‘recovering data’ loop. i left it for an hour, came back and it was the screen that’s shown in the photo above
Ah got you. So it sounds like the recovering data process is still trying to get through on the computer. If you still remember the passcode to your phone, please input it on to your computer if you're still getting an output from it.
Try the post I made earlier, VERY CAREFULLY, STEP BY STEP, and report what happens after each step. And are you using a Windows PC or a Mac? If it’s Windows make sure you have the latest version of iTunes from https://itunes.com, restart it, then temporarily disable any firewall or antivirus. That should work unless the phone is damaged.
jxnesalex wrote:
All i did was have the screen repaired as it was cracked.
But you did not answer the question.
”Was the repair done at an Apple Store or Authorized Apple Service Center?”
Is there some reason that you won't answer sberman's question?
Follow the instructions very carefully, including when to plug in the phone to your computer. If it doesn’t work your phone was damaged in the process of replacing the screen.
iphone unavailable without a time
