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everardo8013 Author

Level 1

4 points

i bought a phone and i reset it but i dont have the apple id from previous owner

iPhone XR

Posted on Jul 2, 2022 9:41 AM

Best reply

Community User

Posted on Jul 2, 2022 10:17 AM

Hello,

I hope you know who the owner is. He is the one who can release this device. That person has to log out with his Apple ID.

He can do this through the iCloud.com website. How this works is under the heading: 'If you no longer have your iPhone'.

This article describes what possibilities there are for this:

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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i bought a phone and i reset it but i dont have the apple id from previous owner

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