Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My reset Apple wiped out all information/ photos

After Apples rest my phone I lost everything that was ok I did get my contacts back nope all of a sudden all my photos are back on my phone. Everything was wiped out total clean new SIM card, because a person I know hacked/ phishing my phone. So if I lost all photos how did they just get back in my phone

Posted on Jul 2, 2022 10:29 PM

Reply
Question marked as Best reply

Posted on Jul 2, 2022 10:32 PM

SalaciousForever47 Said:

"My reset Apple wiped out all information/ photos: [...]So if I lost all photos how did they just get back in my phone"

-------


Troubleshooting Lost Photos:

Loss of data is something you would have agreed to upon opening an Apple Account. So, if the following does not work, then they are gone. That's just the way it is :(

Four Tactics to Try:

A. Start here: If you're Missing Photos or Videos in the Photos app - Apple Support


B. Check iCloud Directly:

See if they reside in iCloud Photos. Log in here: https://www.icloud.com/photos


C. Use a Time Machine Backup:

Did you backup your Mac, recently? If so, then restore your Mac from that. You'd backup you Mac prior to doing so, and then restore your data from the backup you just created, through use of Migration Assistant.


D. Where Else to Check:

  • PC
  • PDA
  • eMail
  • Mac Device
  • Cloud Storage
  • Android Phone
  • USB Flash Drive
  • External Hard drive
  • Secure Digital Card
  • Compact Flash Card
1 reply
Question marked as Best reply

Jul 2, 2022 10:32 PM in response to SalaciousForever47

SalaciousForever47 Said:

"My reset Apple wiped out all information/ photos: [...]So if I lost all photos how did they just get back in my phone"

-------


Troubleshooting Lost Photos:

Loss of data is something you would have agreed to upon opening an Apple Account. So, if the following does not work, then they are gone. That's just the way it is :(

Four Tactics to Try:

A. Start here: If you're Missing Photos or Videos in the Photos app - Apple Support


B. Check iCloud Directly:

See if they reside in iCloud Photos. Log in here: https://www.icloud.com/photos


C. Use a Time Machine Backup:

Did you backup your Mac, recently? If so, then restore your Mac from that. You'd backup you Mac prior to doing so, and then restore your data from the backup you just created, through use of Migration Assistant.


D. Where Else to Check:

  • PC
  • PDA
  • eMail
  • Mac Device
  • Cloud Storage
  • Android Phone
  • USB Flash Drive
  • External Hard drive
  • Secure Digital Card
  • Compact Flash Card

My reset Apple wiped out all information/ photos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.