You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone ios15.5 - “other data” will not delete after factory reset

I iPhone storage is full. I tried numerous methods of deleting apps, caches, photos and videos without success. I then backed up my phone to my Mac. I factory reset the phone. When setting up the phone from factory reset I did not use the back up on my Mac as I wanted to see that the “other data” was actually deleted from the phone. It was NOT. Now my entire phones memory (except IOS) is full with “other data” - it actually grew in size after the factory reset?? I’m super confused. Please can you provide some assistance? Thanks

iPhone 11 Pro

Posted on Jul 2, 2022 9:36 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 3, 2022 12:47 PM

It will never be zero. It could easily be 1 to 3GB on a vanilla phone

If it is more then either it was not reset properly or you picked up an icloud backup.

Do a DFU to refresh iOS using a computer.

If you can't update or restore your iPhone or iPod touch – Apple Support (UK)




1 reply

iPhone ios15.5 - “other data” will not delete after factory reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.