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nithyashree Author

Level 1

4 points

Screen turning off

The display goes off while using the phone and doesn't turn on until on it's own. So, for example, if we get a call, the display is off so we can't see who is calling.

Posted on Jul 3, 2022 8:30 AM

Top-ranking reply

Smilin-Brian

Level 9

56,133 points

Posted on Jul 3, 2022 8:32 AM

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Chat using Messages. 💬

Click ▶︎ Check Repair Status.

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Screen turning off

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