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Screen turning off

The display goes off while using the phone and doesn't turn on until on it's own. So, for example, if we get a call, the display is off so we can't see who is calling.

Posted on Jul 3, 2022 8:30 AM

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Question marked as Top-ranking reply

Posted on Jul 3, 2022 8:32 AM

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

1 reply
Question marked as Top-ranking reply

Jul 3, 2022 8:32 AM in response to nithyashree

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

Screen turning off

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