2017 27" Mac Graphic card issues?

Hi I have a 2017 27" iMax with the 3.4 GHz i5 and Radeon Pro 570 4GB graphics card. I started having this issue 6 months ago and it was rare to occur and fixed itself quickly. It now happens a few times a day and can last for 5 mins (if I am unlucky). A you can see in the picture the screen splits itself in half horizontally and the the right hand side splits itself in half vertically. All 3 screens show the same thing but color is off and it is all scrunched up. I comes right by itself.

I have factory reset the machine and reset the PRAM/NVRAM. All to no avail. It will happily drive external monitors with no issue. Any one got some words of hope for me :-).

Posted on Jul 3, 2022 12:05 PM

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Posted on Jul 31, 2022 2:02 PM

Closing this out in case anyone else has my issue .... I decided to start simple. I started by cracking open the iMac and replacing the LCD data cable. .... Now this never ever happens to me but..... that fixed it :-). So I got away with spending about $22 on the part, replacement adhesive strips, and a very cheap tool to break the existing adhesive. I have had it taped up for a week and a half now and it is good as gold. Since I have it opened up I'm going to take the opportunity to swap out the HDD with an SSD.


So if anyone else sees what I showed in the picture above... try replacing the cable first.... Maybe you will get lucky like me.

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Jul 31, 2022 2:02 PM in response to Mal-S

Closing this out in case anyone else has my issue .... I decided to start simple. I started by cracking open the iMac and replacing the LCD data cable. .... Now this never ever happens to me but..... that fixed it :-). So I got away with spending about $22 on the part, replacement adhesive strips, and a very cheap tool to break the existing adhesive. I have had it taped up for a week and a half now and it is good as gold. Since I have it opened up I'm going to take the opportunity to swap out the HDD with an SSD.


So if anyone else sees what I showed in the picture above... try replacing the cable first.... Maybe you will get lucky like me.

Jul 4, 2022 11:39 AM in response to Allan Jones

Thanks everyone! Looks like I have a trip to the Apple store in my future.

Sounds like the consensus is the GPU and as Allan points out... GPU == new board. Which will be more $$ than the display. I have to stick with this intel machine as my wife uses it for work and sometimes has to crank up a Windows VM to run some intel based apps. I'm pretty sure I can't get that going on a M1 replacement.

Anyway, wish me luck 😄

Jul 4, 2022 12:00 PM in response to Iron Paw

In rkaufmann87's very pertinent 2:07PM Jun 3 reply:


If it drives external displays with no problem then the GPU is fine.


...lies the one home diagnostic that can help you budget. Can you beg or borrow an external for testing?


The display for a 27-inch thin-line iMac like yours is rather pricey because it is a sealed assembly with cable, display and cover glass in a single package unit, However, it should be cheaper than a logic board.

Jul 3, 2022 6:08 PM in response to Iron Paw

There is one major issue that I see.


The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy. 

 

Please locate the developers uninstall instructions for Open VPN and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally. 


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2017 27" Mac Graphic card issues?

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