OS Monterey - Mac Mail stuck in loop after attempting to add an Exchange account

Question

Level 1

4 points

OS Monterey - Mac Mail stuck in loop after attempting to add an Exchange account

A failed attempt to add a Microsoft 365 account in Mac mail (using the Mail type Exchange) has triggered a endless loop of account creations under Internet Accounts. I can see the OS creating Exchange inactive account after Exchange inactive account, and I cannot stop the loop or delete them quick enough.

I have tried this thread (to go into safe mode and delete) but the accounts still come back and dont stop in safe mode. Mac os big sur - keeps adding same inacti… - Apple Community

I have tried clearing the SQL database of internet accounts (via SQLlite browser) but it doesn't stop the root process that's stuck creating the accounts. (see https://community.jamf.com/t5/jamf-pro/removing-accounts-from-internet-accounts/m-p/179654)

Anyone else have this issue, and a way to interrupt this, apart from maybe uninstalling Mac Mail?

Posted on Jul 3, 2022 4:48 PM

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Answer 1

gav_427A Author

Level 1

4 points

Jul 5, 2022 7:59 PM in response to gav_427A

I tried to re-add the Exchange account to see if this would interrupt this loop. It didnt. It just started adding the new Exchange account over and over. The loop continued.

I don't see anyway out of this apart from creating a fresh profile/account and transferring settings/files to the new account and hope the new account doesn't carry forward any of this unwanted behaviour.

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Answer 2

leroydouglas

Level 10

199,626 points

Jul 3, 2022 7:44 PM in response to gav_427A

gav_427A wrote:

A failed attempt to add a Microsoft 365 account in Mac mail (using the Mail type Exchange) has triggered a endless loop of account creations under Internet Accounts. I can see the OS creating Exchange inactive account after Exchange inactive account, and I cannot stop the loop or delete them quick enough.

I have tried this thread (to go into safe mode and delete) but the accounts still come back and dont stop in safe mode. Mac os big sur - keeps adding same inacti… - Apple Community

I have tried clearing the SQL database of internet accounts (via SQLlite browser) but it doesn't stop the root process that's stuck creating the accounts. (see https://community.jamf.com/t5/jamf-pro/removing-accounts-from-internet-accounts/m-p/179654)