You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone 13 Pro Max

I played Mobile Legends on my iPhone 13 Pro Max and all of a sudden while in the middle of the game, my iPhone hang and cannot be touched. So I closed the app then opened it again and it worked. Why did it happen? Was there something to do with the software or hardware itself? Any answer will be appreciated. Thanks.

Posted on Jul 4, 2022 7:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 7:52 AM

There are never any quick easy answers for questions like this, but if you have not experienced the same kind of error with other software and games on the iPhone, the issue was likely with the game itself.


If the same things happens again with the same game, and you won't lose your "points" or "standing", it would not hurt to delete the app and then reinstall it again.


You can also contact the developers of the app if you want to work with the source directly, although most support folks try to at least hint that the other guy is at fault.

2 replies
Question marked as Top-ranking reply

Jul 4, 2022 7:52 AM in response to OhMyBeshy

There are never any quick easy answers for questions like this, but if you have not experienced the same kind of error with other software and games on the iPhone, the issue was likely with the game itself.


If the same things happens again with the same game, and you won't lose your "points" or "standing", it would not hurt to delete the app and then reinstall it again.


You can also contact the developers of the app if you want to work with the source directly, although most support folks try to at least hint that the other guy is at fault.

Jul 4, 2022 7:54 AM in response to Bob Timmons

Thanks for your reply, Bob. The issue didn’t occur again after what happened. But my friend’s same device experienced the same issue but with the lightroom app when he tried to export a lot of photos. The phone’s display was untouchable and the only thing he did was to wait for it to shut down when the battery ran out. He could not even turn it off because the device did not respond at all. But the phone was heating up a lot.

iPhone 13 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.