You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Messenger not working without wifi

recently we transferred our phone from an iPhone 6s+ to an iPhone12. For some reason we can’t use messenger unless we are connected to wifi. In The past we have always used data. We have tried all the helpful suggestions online (rebooting phone, starting & stopping airplane mode), the refresh suggestion, checking to be sure data is checked for both Facebook & messenger. Facebook will open without wifi but not messenger. Any suggestions? Thank you!

iPhone 12

Posted on Jul 4, 2022 8:56 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 9:04 AM

Perhaps disconnecting and reconnecting to iMessage would help


If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


Failing that, it sounds as-if your mobile carrier’s data connection might not be working.


Suggest you steel yourself and give your carrier a call from a DIFFERENT line - with the WiFi “off” - so they might troubleshoot w/o dropping your voice call.




3 replies
Question marked as Top-ranking reply

Jul 4, 2022 9:04 AM in response to cathi32

Perhaps disconnecting and reconnecting to iMessage would help


If you can’t turn on or sign in to iMessage or FaceTime - Apple Support


Failing that, it sounds as-if your mobile carrier’s data connection might not be working.


Suggest you steel yourself and give your carrier a call from a DIFFERENT line - with the WiFi “off” - so they might troubleshoot w/o dropping your voice call.




Messenger not working without wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.