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my phones stuck in sos mode, black screen, can't reboot

my phone is stuck in sos mode and black screen. I can't reboot it as it sends an sos call



iPhone 13 Pro, iOS 15

Posted on Jul 4, 2022 11:55 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 4, 2022 1:58 PM

I don’t think it has anything to do with your SIM card. I think it just needs to be force-restarted:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


2 replies
Question marked as Top-ranking reply

Jul 4, 2022 1:58 PM in response to Sarahjones72

I don’t think it has anything to do with your SIM card. I think it just needs to be force-restarted:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


Jul 4, 2022 12:53 PM in response to Sarahjones72

It seems that your SIM card is not working.

Remove and reinsert the SIM card.

If it doesn't help contact your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.

Check also if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.

my phones stuck in sos mode, black screen, can't reboot

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