You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

icloud plan upgrade error / apple id balance fraud

i want to upgrade my icloud plan to 200gb / 2,99e per month, i've got money on my apple id balance but when i want to upgrade the plan it tells me error and that the purachuse failed, they take off money from my balance but dont upgrade the storage. I tried it already 4 times and they took 3e four times = 12e but nothing happens can somebody help me to upgrade my plan and get my money back somehow. Would appriceate it much.

Posted on Jul 6, 2022 5:31 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2022 5:58 AM

You need help from Apple. Go here and navigate to Billing and Subscriptions. Then select Subscriptions and purchases and go from there.

Apple Support


1 reply

icloud plan upgrade error / apple id balance fraud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.