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icloud plan upgrade error / apple id balance fraud

i want to upgrade my icloud plan to 200gb / 2,99e per month, i've got money on my apple id balance but when i want to upgrade the plan it tells me error and that the purachuse failed, they take off money from my balance but dont upgrade the storage. I tried it already 4 times and they took 3e four times = 12e but nothing happens can somebody help me to upgrade my plan and get my money back somehow. Would appriceate it much.

Posted on Jul 6, 2022 5:31 AM

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Question marked as Top-ranking reply

Posted on Jul 6, 2022 5:58 AM

You need help from Apple. Go here and navigate to Billing and Subscriptions. Then select Subscriptions and purchases and go from there.

Apple Support


1 reply

icloud plan upgrade error / apple id balance fraud

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