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TomasEire Author

Level 1

13 points

Atlas VPN and App Store

I bought a subscription to Atlas VPN and when I went to pay I got an option to pay through the App store. I did. Then I changed my mind. My problem is that although my card says I paid the full price my account shows no such subscription and lists the app as 'free'. Payment was not made from the card attached to my account at the time. Atlas says that the problem is with Apple's app store. Is there anything I can do?

iMac 27″, macOS 12.4

Posted on Jul 6, 2022 5:26 AM

Top-ranking reply

pjswiz

Level 5

5,384 points

Posted on Jul 6, 2022 6:02 AM

Please visit https://reportaproblem.apple.com and authenticate. Once authenticated, select the Apple ID in question and find the charge posted to the account.

For "What can we help you with?", select "Request a refund"
Another dropdown will appear below for "Tell us More". You'll want to select "I didn't mean to sign up for a subscription"
Click Next
Click on the subscription in question
Submit the Claim
Wait for it to be reviewed

I hope this helps you!

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Atlas VPN and App Store

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