Forgot id
How can I recover my password if my account is under my moms info but I’m trying to use my dads device?
iPad Air 5 Wi-Fi
Question marked as
Hello!
If you have forgotten your Apple ID password – Apple Support (UK)
Use someone else's device to reset your password
You can reset your Apple ID password on a friend or family member's iPhone, iPad or iPod touch using the Apple Support app or the Find My iPhone app. You can also visit an Apple Store and ask to use a device on site.
Use the Apple Support app
Ask your friend or family member to open the App Store and download the Apple Support app on their iPhone, iPad or iPod touch. Can't download the Apple Support app?
Then open the Apple Support app and follow these steps:
- Tap Passwords & Security.
- Tap Reset Apple ID password.
- Tap Get Started, then tap "A different Apple ID".
- Enter the Apple ID that you need to reset the password for.
- Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password has been changed.
Any information that you enter will not be stored on the device.
Help a friend or family member as their account recovery contact - Apple Support
