How do I get my Macbook pro fixed when Apple Care won't provide any help?

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Level 1

8 points

How do I get my Macbook pro fixed when Apple Care won't provide any help?

My Macbook Pro's screen gave out over a month ago. I opened a case with Apple right away. Despite having Apple Care, there is no status update on my repair case. When I reached out to Apple Care support, they have no idea if and when the replacement part will be available. When I post questions here, Apple immediately deletes. I hope I can get answers from other customers in this community since I cannot get any answers from Apple Care or anyone else at Apple.

Does anyone know how I can get my laptop fixed? Does the Apple Care contract have any time limits on what is a reasonable time for Apple to keep customers waiting? Does Apple have a policy in place to replace Macbook Pro laptops under Apple Care if it cannot replace a broken part after a month or more? If so, how do I pursue such an option?

MacBook Pro 13″, macOS 11.6

Posted on Jul 6, 2022 9:11 PM

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Answer 1

TheLittles

Level 10

204,735 points

Jul 6, 2022 9:22 PM in response to Fatima74

Fatima74 Said:

"How do I get my Macbook pro fixed when Apple Care won't provide any help?: My Macbook Pro's screen gave out over a month ago. I opened a case with Apple right away. Despite having Apple Care, there is no status update on my repair case. When I reached out to Apple Care support, they have no idea if and when the replacement part will be available.[...]"

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Waiting Out Support:

A. Supply & Demand is the Culprit:

Don't forget about where these parts are all manufactured, and what is going about (the coronavirus). So, low supply seems to be playing a big roll in this. So, you'll just have to wait it out.

also...

B. Contact an AASP:

Another option might be to contact an AASP (Apple Authorized Service Provider). See what services that offer for this.

Go Here: Find Locations - Apple Authorized Reseller
Click: Service & Support
Enter: your location information
See: if there is an AASP nearby
Contact: an AASP that shows up, and find out more about the services that they offer to fix the iPhone

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How do I get my Macbook pro fixed when Apple Care won't provide any help?

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