We keep getting Roblox charges eventhough we have (1) executed Screen Time limits, (2) stopped family sharing except for two adults, set limits on what children can use/view (3) cancelled all subscriptions with In-Application Purchasing, etc.

I am sure someone has experienced this phenomenon of Roblox Charges mysteriously showing up. We request support from apple. We get the support. Sometimes we even get a refund. But the charges issues keeps occurring. We need help here.


We continue to get " IPhone Disabled" messages. Why is this critically important? My (a) bank(s), (b) business software updates, (c) travel software updates, (d) Social Media vendor sofware updates and (e) other service/support matters that don't involve games like Roblox are "locked out".


In some cases these afaorementioned on-line items download without a problem. Other times we get a message the Phone is disabled.

iPhone 11 Pro Max, iOS 15

Posted on Jul 7, 2022 12:21 AM

Reply

Similar questions

1 reply

Jul 8, 2022 2:21 AM in response to Jimmy_ColumbiaMd

Hi Jimmy_ColumbiaMd,

Welcome to the Apple Community.


Re: We keep getting Roblox charges


Wondering if the charges are coming from Apple or directly from Roblox.


If you see "apple.com/bill" on your billing statement in connection with Roblox

you may need to check you have cancelled with Apple:

If you see "apple.com/bill" on your billing statement – Apple Support


If you want to cancel a subscription from Apple - Apple Support


If the subscription that you want to cancel is not listed – Apple Support


or

You might want to reach out to the Billing Support Team

There is a "Get Support" link at the bottom of their website, (link below).

Subscriptions and Billing - Official Apple Support

__________________________________________________


Else:

If the charges are coming directly from Roblox:

You might want to see if one of these two cancellation options below works for you:


How to Cancel recurring membership:

https://en.help.roblox.com/hc/en-us/articles/203312540-Cancel-Recurring-Membership


How to cancel Roblox Premium: A step-by-step guide

https://www.sportskeeda.com/roblox-news/how-cancel-roblox-premium-a-step-by-step-guide

_________________________________________________________________________


Re: Phone is disabled messages:


If you enter the wrong passcode on your iPhone Lock Screen too many times,

an alert lets you know that your iPhone is disabled.

https://support.apple.com/en-us/HT204306


OR

If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

__________________________________________


If needed:

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support


All the best :-)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

We keep getting Roblox charges eventhough we have (1) executed Screen Time limits, (2) stopped family sharing except for two adults, set limits on what children can use/view (3) cancelled all subscriptions with In-Application Purchasing, etc.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.