Activation Lock
I want to completely reset an iphone I bought from somebody and it says locked to owner and I don't know who has the original account.. I want to factory reset the phone and start my own iPhone account..
iPhone 12 Pro Max
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I want to completely reset an iphone I bought from somebody and it says locked to owner and I don't know who has the original account.. I want to factory reset the phone and start my own iPhone account..
iPhone 12 Pro Max
No one has that information.
Apple values your privacy and has safeguards in place to ensure that no one can access the device.
You will need to reach out to the owner because it is the owner’s responsibility to properly erase the device before selling it.
Until then, it is locked. 🔐
No one has that information.
Apple values your privacy and has safeguards in place to ensure that no one can access the device.
You will need to reach out to the owner because it is the owner’s responsibility to properly erase the device before selling it.
Until then, it is locked. 🔐
You can't. The activation lock is an anti-theft measure.
(220989)
So it's not possible? How about at an Apple Store.. They should be able to see that it wasn't stolen..
Can't an Apple Store tell if it's stolen? Do they not have a way of resetting a phone?
Apple won't unlock it. The only way to prove that it isn't stolen is to have the original purchase receipt.
(220990)
Return the phone for a refund. The phone is useless to you unless the original owner unlocks the phone.
Activation Lock