My Face ID isn’t working since I bought the phone
how will My Face ID work properly
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If you just purchased the device, then return it for a refund.
You can always purchase another one.
If it’s impossible to return because it wasn’t from a reputable retail store, then:
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.
As a result, I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
- Call Apple Support at 1-800-APLCARE. 📞
- International Support. 🌐
- Contact Apple Support. 📝
- Chat using Messages. 💬
Click ▶︎ Check Repair Status.
My Face ID isn’t working since I bought the phone