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User profile for user: Kimcheejoy
Kimcheejoy Author
User level: Level 1
4 points

Erase

Hi! I am sending my refurbished iMac back to the seller because it is too slow. How do I properly erase everything? Also, how do I back everything up or transfer it to my new Mac?

iMac 21.5″, macOS 12.4

Posted on Jul 7, 2022 6:44 PM

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User profile for user: den.thed
den.thed
User level: Level 9
77,974 points

Posted on Jul 7, 2022 6:52 PM

Before sending it back, make a Time Machine backup so that you can migrate to the new Mac.

see > Back up your Mac with Time Machine - Apple Support

and > Move your content to a new Mac - Apple Support


Then use the following instructions to clear out the refurbished iMac before returning it.

see > What to do before you sell, give away, or trade in your Mac - Apple Support

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User profile for user: den.thed
den.thed
User level: Level 9
77,974 points

Jul 7, 2022 6:52 PM in response to Kimcheejoy

Before sending it back, make a Time Machine backup so that you can migrate to the new Mac.

see > Back up your Mac with Time Machine - Apple Support

and > Move your content to a new Mac - Apple Support


Then use the following instructions to clear out the refurbished iMac before returning it.

see > What to do before you sell, give away, or trade in your Mac - Apple Support

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Erase

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