Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

how do i contact Apple about seeing if there's malware in my account

How do I contact Apple regarding possible malware

iPhone 12

Posted on Jul 8, 2022 1:39 PM

Reply
Question marked as Best reply

Posted on Jul 9, 2022 12:28 AM

If you haven't jailbroken your iPhone, it's not possible to have malware.


To keep your Apple ID account secure, see the following Apple articles:

Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

  • If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to reportphishing@apple.com.

 

Phony "tech support" / "ransomware" popups and web pages

Phony "tech support" / "ransomware" popup… - Apple Community

 

Identify and filter junk mail in iCloud

Identify and filter junk mail in iCloud - Apple Support

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

Identify legitimate emails from the App Store or iTunes Store 

Identify legitimate emails from the App Store or iTunes Store – Apple Support (UK)

 

Set up iCloud Keychain

Set up iCloud Keychain - Apple Support

 

Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 

Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

See also the following Apple articles:

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

 

Authorize or deauthorize your computer for iTunes Store purchases

Authorize or deauthorize your computer for iTunes Store purchases - Apple Support 

 

Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch - Apple Support

 

Detect and block spam phone calls

Detect and block spam phone calls - Apple Support 


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

 

How do I contact Apple

👉 Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

 


2 replies
Question marked as Best reply

Jul 9, 2022 12:28 AM in response to skhsv

If you haven't jailbroken your iPhone, it's not possible to have malware.


To keep your Apple ID account secure, see the following Apple articles:

Manage and use your Apple ID

Manage and use your Apple ID – Apple Support (UK)

 

See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Recognize and avoid phishing messages, phony support calls, and other scams

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

  • If you receive a suspicious email or SMS text message that looks like it's supposed to be from Apple, please email it to reportphishing@apple.com.

 

Phony "tech support" / "ransomware" popups and web pages

Phony "tech support" / "ransomware" popup… - Apple Community

 

Identify and filter junk mail in iCloud

Identify and filter junk mail in iCloud - Apple Support

 

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support

 

Identify legitimate emails from the App Store or iTunes Store 

Identify legitimate emails from the App Store or iTunes Store – Apple Support (UK)

 

Set up iCloud Keychain

Set up iCloud Keychain - Apple Support

 

Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 

Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

See also the following Apple articles:

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

 

Authorize or deauthorize your computer for iTunes Store purchases

Authorize or deauthorize your computer for iTunes Store purchases - Apple Support 

 

Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

 

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch

Block phone numbers, contacts, and emails on your iPhone, iPad, or iPod touch - Apple Support

 

Detect and block spam phone calls

Detect and block spam phone calls - Apple Support 


Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch - Apple Support

 

How do I contact Apple

👉 Call Apple in your region see: Contact Apple for support and service

Contact Apple for support and service - Apple Support

 


how do i contact Apple about seeing if there's malware in my account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.