You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What to do if my camera depth is not working?

What to do if my camera depth isn’t working?

iPhone XS Max, iOS 15

Posted on Jul 10, 2022 5:22 AM

Reply
2 replies

Jul 10, 2022 6:52 AM in response to joanagandara

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

What to do if my camera depth is not working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.