Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID Issue: There's an issue with your iPhone's ability to use Face ID


[Re-Titled by Moderator]

Posted on Jul 10, 2022 5:54 AM

Reply
Question marked as Best reply

Posted on Jul 10, 2022 6:10 AM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

2 replies
Question marked as Best reply

Jul 10, 2022 6:10 AM in response to arbash

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

Face ID Issue: There's an issue with your iPhone's ability to use Face ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.