User profile for user: Philip Lewis
Philip Lewis Author
User level: Level 1
10 points

Monterey 12.4 notifications hang and cannot be closed

The question says it all. These things can never be closed, and it is consistent across Apple and 3. party apps.



Model Name: MacBook Air

  Model Identifier: MacBookAir7,2

  Processor Name: Dual-Core Intel Core i7

  Processor Speed: 2,2 GHz

  Number of Processors: 1

  Total Number of Cores: 2

  L2 Cache (per Core): 256 KB

  L3 Cache: 4 MB

  Hyper-Threading Technology: Enabled

  Memory: 8 GB

  System Firmware Version: 430.120.6.0.0

  OS Loader Version: 540.120.3~6

  SMC Version (system): 2.27f2

Philip's MacBook Air 13", MacBook Air 13″

Posted on Jul 11, 2022 10:42 PM

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User profile for user: Owl-53
Owl-53
User level: Level 10
103,093 points

Posted on Jul 12, 2022 4:27 AM

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Understand, we are all working Remotely from all around the world. 


Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.


The next best thing for us to having an actual On-Hand experience on this computer is to follow the steps below


Download the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )



We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

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User profile for user: Owl-53
Owl-53
User level: Level 10
103,093 points

Jul 12, 2022 4:27 AM in response to Philip Lewis

1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Does the issue present in this mode ?


3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


Understand, we are all working Remotely from all around the world. 


Therefore, we do not have the On-Hands experience the User ( you ) has with this computer.


The next best thing for us to having an actual On-Hand experience on this computer is to follow the steps below


Download the Application Etrecheck directly from a well Respected ASC Contributor. And Safe to use.


The application is free or paid from added features. 


Run the application with Full Disc Access ( Security & Privacy - Full Disc Access ).



It will take a Snap Shot -  both the hardware and software.


 The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - using the Additional Text Icon ( 3rd Icon to last )



We can have a look at the report for possible issues and may have possible suggestions to resolve the issues.

Reply
User profile for user: Philip Lewis
Philip Lewis Author
User level: Level 1
10 points

Jul 14, 2022 7:51 AM in response to Owl-53

I took your advice.


  • Uninstalled a couple of bits of software I had been testing
  • Rebooted in Safe Mode.
    • The machine went like a slug
    • I ran EtreCheck, which showed this which was weird


Top Processes Snapshot by CPU:

    Process (count) CPU (Source - Location)

    WindowServer 273.42 % (Apple)

    system_profiler (2) 43.38 % (Apple)

    trustd (3) 33.26 % (Apple)

    airportd 15.36 % (Apple)

    syspolicyd 11.60 % (Apple)


    • EtreCheck suggested a few things to delete which didn't exist


Clean up:

    ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist

        ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

        Executable not found

    ~/Library/LaunchAgents/tv.plex.player-helper.plist

        /Applications/Plex Media Player.app/Contents/MacOS/../Resources/PMP Helper

        Executable not found

    ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

        /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent

        Executable not found

    ~/Library/LaunchAgents/com.google.keystone.agent.plist

     ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent

        Executable not found


  • EtreCheck noted some partially uninstalled applications which I deleted via the review button


com.google.keystone.user.xpcserviceReview…

tv.plex.playerReview…

com.skype.skype.shareagentReview…

com.google.keystone.user.agentReview…


  • Nothing else in the report looked notable so I rebooted.


After rebooting, I ran another EtreCheck and it showed absolutely nothing that looked unusual or unexpected.


I'll post again if the issue hasn't gone away.


Note to self: Do a reboot cycle via safe mode when weirdness happens

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Monterey 12.4 notifications hang and cannot be closed

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