Contact and Userid Images Disappearing

Hello Netnemesis,

Are all your devices up to date?

Update your iPhone, iPad, or iPod touch - Apple Support

Update your Apple Watch - Apple Support

Update macOS on Mac - Apple Support

When this occurs, do you also see that same behavior via the iCloud website? iCloud Contacts

Should that still persist, you'll want to reach out to Apple Support so they can look into this further: Contact - Official Apple Support

Take care.

quick update:

yesterday after it reset over the previous night, I went in and did the following:

• deleted OneDrive off my iPhone (saw it mentioned, wasn't using it, figured whatever its clean up anyways)
• updated 3 contact pictures: 2 on my phone through photos - assign photo to contact. 1 through iCloud.com

This morning, knock on wood, none of those 3 have reset. Previously was updating contact pictures through contacts app on my MBP and that was for sure reseting every night. knock on wood updating through my phone at least works for now and it can MAYBE be isolated to Mac OS.

so now, after a week on google contacts:

• my contacts aren't getting jacked up, generally no change and google syncs fine
• ONE EXCEPTION: on my iPhone if I go to settings my picture at the top (my iCloud picture) has reset. My contact card still shows my picture (as its on my google contact card) , and its set to my contact. My Mac shows my icloud picture, just my phone and iCloud.com showing blanks now for me.
• Every other contact working fine

as Teams doesn’t show up in Privacy>Contacts, have deep/complete deleted Teams from 2 macs and iPhone,

added some photos to a mix of contact types and report back as times evolves

PS

1. not all icons/photos disappear, many companies and/or many icons (not photos) stayed fine (yet apple contact lost icon)
2. other ways Contacts is now misbehaving such as saving a contact from Mail yet without email, dissassociating name from existing record, emptied contacts

fingers crossed

so, may be a find or not. For those of you having trouble like me, if you go to library - application support - addressbook - sources

do you have 1 or 2 folders in sources? I had 2 (shown below). I have since logged out of iCloud on my Mac, deleted the address book folder, and then signed in. I now have only 1. I am curious if others with same issue have 2, and maybe its 2 sources trying to sync at once causing the issue?

Netnemsis,

Thanks for the update. It sounds like you're working with Apple now and that's likely the best way to work on this moving forward.

If you have any other issues or questions, reach back out to us in Communities.

Cheers!

I am having this same issue with my contacts. I also get the "X-IMAGEHASH......" showing up in the phone number field or the address. This doesnt appear to be a local problem, but yet an iColoud/Apple issue.

Someone in their development team should be able to look at their nightly processes for bugs which would create this issue. Hopefully they can get it sorted out soon. I love having my pinned thread contacts all having pictures.

Very disappointing. I updated everything Sun night, and re-installed Outlook yesterday. As of right now, everything is good, but waiting for the “blow up” to happen. Tried Mailspring, and hated it. I could probably continue on just using the Apple email client, but cant stand the fact that emails get “read” just by clicking on them and previewing. Outlook has so much email/calendar functionality and the look is good. Cant believe this cant be fixed…..As I stated, waiting on the “bomb” to drop in contacts sometime today.