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I got a MacBook Pro which was previously used by another user. As part of the transfer, I was cleaning up data under my IT team's guidance. I was successfully able to erase Macintosh HD Volume. But, when I am trying to erase 'Macintosh HD - Data', It asks for the previous owner's apple ID. We do not have the Apple Id password of the previous employee. However we have all the admin credentials for this machien. How can I erase the folder?
MacBook Pro
Hi Madhan_0695,
The Macintosh HD - Data volume should actually be outright deleted. Instead of erasing it, select it, then click the (-) button.
In regards to the Apple ID prompt, that is Activation Lock at work. Unfortunately, without the Apple ID password of the previous employee, you will need to contact Apple with proof of purchase in order to get this lock removed: https://al-support.apple.com/#/kbase
Hi Madhan_0695,
The Macintosh HD - Data volume should actually be outright deleted. Instead of erasing it, select it, then click the (-) button.
In regards to the Apple ID prompt, that is Activation Lock at work. Unfortunately, without the Apple ID password of the previous employee, you will need to contact Apple with proof of purchase in order to get this lock removed: https://al-support.apple.com/#/kbase
The Mac was not properly prepared for sale or transfer.
This is what should have been done; you can do it now: What to do before you sell, give away, or trade in your Mac - Apple Support
Thanks. That helped. I was able to delete the volume completely.
Unable to delete Macintosh HD - Data
