Microphone stops working during phone call

Question

Level 1

21 points

Microphone stops working during phone call

Hey guys,

i have a problem with the mic of my iPhone 11 Pro.

basically, when I am on a long call, after 15 minutes the other person can no longer hear me. The connection is still there as I can hear them. This is regardless if I call them or they call me.

it is always after the same amount of time, which is around 15 minutes or so. if there is a variation in time it must be very small (seconds).

I’m curious if this is a setting somewhere or if the phone has a failure or some sort. Or maybe after 15 minutes it just tries to switch to a random Bluetooth Device that might be in range?

iPhone 11 Pro

Posted on Jul 13, 2022 7:54 AM

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Answer 1

JovonaP.

Community Specialist

Jul 14, 2022 10:12 AM in response to sporry

Hello sporry,

Thanks for using Apple Support Communities. We can definitely understand how this could be concerning. We recommend that you restart your iPhone. Restarting can resolve unexpected behaviors and reset connection.

Restart your iPhone - Apple Support

Keeping your iPhone software up to date is important to ensure all apps and features work as expected. Please make sure you have the latest software. Update your iPhone, iPad, or iPod touch - Apple Support

If the issue persists, tell us if this occurs during FaceTime calls. Is there any change if you're using the speaker? Be sure to include any other steps that you may have tried.

Have a nice day!

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Answer 2

Lissy_12

Community Specialist

Jul 14, 2022 3:21 PM in response to sporry

sporry,

Thank you for those details. Are you able to test by making a FaceTime call? Additionally, we would also recommend the additional steps in the following article that can help isolate the issue further:

If the microphones on your iPhone aren't working

Take Care.

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