resetting my apple id password
I am trying to factory reset my iphone 6, however it has an activation lock. It told me to reset my password, but it's asking me for the old phone number and I do not remember it. What can I do to continue?
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Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option. Link to contact Apple Support at the end of the 2nd article.
If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.
Apple ID - Recover your Apple ID with two-factor authentication account recovery. *
The only way to reset it instantly is to remember the password and sign into your Apple ID.
