Can't add AppleCare to new MacBook Pro

I purchased my MBP on the apple site just before the release date and it was shipped to me. I paid using my Apple Card. I finally got so fed up with their customer support online. I finally managed to secure a genius bar appt at the retail store tomorrow. To even get that took over an hour. I'm seriously so ****** at the time wasted and Apple's less than good customer service.

I have the same issue on my brand new 2 week old Macbook pro. I've spent 3 hours on the phone with them with no resolution and I was disconnected twice resulting in having to start the process over again with front line customer service trying to "help" even tho Ive been dealing with senior support and I have to push hard to get past them back to where I was EVEN after giving them the caseID. NOT happy Apple!.

I hate to say it, but I’m glad it’s not just me. I bought a MacBook Air the end of May at Best Buy, and this was only because it was on sale. Last week, I had the option to cover my Mac but wasn’t quite ready to purchase Apple Care yet. I went to add it this week, both through Apple and Best Buy, neither of which worked.

I’ve since made 3 calls to Apple and have not been able to get this resolved. They told me I’m okay since I technically still have 2 weeks to add it. But what exactly are they doing to resolve this?! I’m not calling them every day.

Don't lose your paperwork! I'd go to the Apple store with a copy of your receipt and have them fix it. I'm assuming there is nothing questionable about the purchase transaction as Apple will cut you off at the knees if they think you've got the MBP illegally. My 16-Inch 2021 M1 MBP just went tango uniform and Apple replaced the logic board and touch id board under warranty. For once I'm glad I forked over $400 for the 3 year warranty as I would hate to think of what this would have cost me.

I have already sent my receipt to Apple per their request, and was told that it is a system issue, and to check back later. I am not going to allow the time to lapse. I just don’t understand why they can’t do anything on their end. I feel I’ve absolutely already spent too much time on this as it is.

Yes, going in to the retail store with my laptop and making them sort the problem out. I have the receipt, which the phone CS wanted and I sent, but then got disconnected for the 2nd time while she put me on hold (sigh). I'll update what happens (or doesn't)

You will need to contact Apple and ask them.

So you’re going to the store to add Apple Care tomorrow? Please update with how that goes.

To add insult to injury, I received the attached today, followed the link, and it still doesn’t work…😡

Where did you buy it?

Was it an open box, display model, or customer return?

I agree call Apple before your grace period is over.

Great to hear!

Meant to say CS support on the phone (not online)

[Edited by Moderator]