You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Patrick123 Author

Level 1

132 points

Can't add AppleCare to new MacBook Pro

I bought a 16" just over two weeks ago and am trying to buy AppleCare. checkcoverage.apple.com reports what I would expect to see for my device without AppleCare -- all the checkmarks are green and the dates look correct with the hardware coverage ending a year after I bought it.

However, when I go to mysupport.apple.com and click on the new MacBook Pro, it says "We're sorry, but we're unable to find your coverage information at this time. Please try again later."

If go to buy AppleCare by searching for it, it tells me I have no eligible devices. If I then put in the serial number for the device, it tells me it's not eligible.

How do I get this resolved so I can buy AppleCare?

Thanks, Patrick

MacBook Pro

Posted on Jul 13, 2022 9:17 PM

Similar questions

21 replies

krisroo

Level 1

12 points

Jul 15, 2022 1:39 PM in response to krisroo

The online support is absolutely useless and unhelpful.

Jul 15, 2022 1:48 PM in response to krisroo

My experience with Apple support has been positive so far and I'm sorry you've had problems. But chain yourself to a genius and say "I'm not leaving without AppleCare!"

Jul 16, 2022 5:22 PM in response to krisroo

So, it seems the option to add Apple Care to my Mac has mysteriously reappeared. I’m happy to share I purchased it successfully. I hope you had a positive outcome today!

Jul 17, 2022 1:56 PM in response to Patrick123

I don’t blame you! I already received my proof of Apple Care so I’m content now. I can’t believe it took so long to be resolved, though!

Patrick123 Author

Level 1

132 points

Jul 19, 2022 12:26 PM in response to Patrick123

Apple contacted me today to let me know I can purchase AC now. I was able to purchase it on the site.

If you have this issue, definitely call Apple.

Regards, Patrick

Jul 19, 2022 12:32 PM in response to Patrick123

Thanks for the update. I’m so glad it was resolved for you!

Can't add AppleCare to new MacBook Pro