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I shared an apple account (id) with my wife. I was told that apple accounts should never be shared so I created a new apple account for myself. When I try to download an app from the app store the download button does not work. Wht do I have to do to make it work.
iPhone 11 Pro, iOS 15
See the Apple Support article(s) below.
ASC YouTube for what to do if you can’t make a purchase on your iPhone -
App Store, iTunes Store, or other Apple services - If you can't connect *
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from the backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
See the Apple Support article(s) below.
ASC YouTube for what to do if you can’t make a purchase on your iPhone -
App Store, iTunes Store, or other Apple services - If you can't connect *
Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.
Try a restart.
Try a forced restart. See the section towards the end of the article.
Reset Device. -
If necessary
Hard reset. -
Do a backup and try a factory reset. Then restore from the backup.
Restore - If you see an error when you update or restore your iPhone, iPad, or iPod. *
Backup - Restore your device from an iCloud or iTunes backup. *
Download apps from app store does not work
