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Tsurupika Author

Level 1

5 points

Iphone screen going black but phone is on.

My iphone xs screen going black while using it in small rooms but the phone is on and touch is working .to wake up the screen again i have to lock and unlock the screen but it happens frequently

Posted on Jul 15, 2022 5:45 AM

Top-ranking reply

Smilin-Brian

Level 9

56,287 points

Posted on Jul 15, 2022 6:56 AM

Follow these steps, testing after each step:

If that didn’t work, then I recommend service.

Service Checklist:

Click ▶︎ Start a Service Request. ⚛️

Need more help?

Call Apple Support at 1-800-APLCARE. 📞
International Support. 🌐
Contact Apple Support. 📝
Chat using Messages. 💬

Click ▶︎ Check Repair Status. 🔧

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Iphone screen going black but phone is on.

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