Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Tsurupika
Tsurupika Author
User level: Level 1
5 points

Iphone screen going black but phone is on.

My iphone xs screen going black while using it in small rooms but the phone is on and touch is working .to wake up the screen again i have to lock and unlock the screen but it happens frequently

Posted on Jul 15, 2022 5:45 AM

Reply
Question marked as Best reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
54,973 points

Posted on Jul 15, 2022 6:56 AM

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

View in context

Similar questions

1 reply
Question marked as Best reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
54,973 points

Jul 15, 2022 6:56 AM in response to Tsurupika

Follow these steps, testing after each step:



If that didn’t work, then I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

Reply

Iphone screen going black but phone is on.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up