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If my daughter tries to download an app, why don't I get the notification as the organizer?

Hi,


I'm the organizer of my family. I have a child account for my daugther with "ask to buy" enabled.


I also have my girlfriend who is setup as a patent/guardian.


If my daughter tries to download an app from the app store on any of her devices, only my gf gets the notification to approve the download.


Why don't I get this as the organizer?



[Re-Titled by Moderator]

Posted on Jul 15, 2022 11:47 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2022 1:54 PM

See:


If Ask to Buy isn't working If Ask to Buy isn't working - Apple Support


Try signing out of your account and back in again.


Try restarting your device.


Contact Apple and ask if they can tell you what this means, particularly if you see it repeatedly over a day or so:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



1 reply
Question marked as Top-ranking reply

Jul 15, 2022 1:54 PM in response to kaare-mai

See:


If Ask to Buy isn't working If Ask to Buy isn't working - Apple Support


Try signing out of your account and back in again.


Try restarting your device.


Contact Apple and ask if they can tell you what this means, particularly if you see it repeatedly over a day or so:


Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world."

Click here --> Contact Apple for support and service - Apple Support



If my daughter tries to download an app, why don't I get the notification as the organizer?

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