You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

šŸ’” Did you know?

āŗ If you can't accept iCloud Terms and Conditions... Learn more >

āŗ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no oneā€™s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: AmuHav
AmuHav Author
User level: Level 1
12 points

Unable to receive calls on my iPhone

I'm having this exact same issue, as is my mother-in-law. I have just received a new sim card from my network provider to test, and that hasn't fixed it. Nothing I've tried fixes it and have had to start making calls through Whatsapp as it's the only way I can stay in contact with people.

Posted on Jul 16, 2022 2:35 AM

Reply
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,179 points

Posted on Jul 16, 2022 3:48 AM

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,179 points

Jul 16, 2022 3:48 AM in response to AmuHav

If you can't make or receive calls on your iPhone:


You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.


Find out what to do if you seeĀ "No Service" or "Searching" in the status bar.Ā If you can't make or receive calls on your iPhone, follow these steps, testing after each step:



Contact your carrier:


When youĀ contact your carrier, make sure that:

  • Your account is set up to use your iPhone.
  • There aren't any localized service outages.
  • Your account doesn't have a billing-related block.
  • Your calls don't have errors on the carrier system.



Update your software:


  1. Check for aĀ carrier settings update.
  2. Check for anĀ iOS software update.Ā Some updates might require a Wi-Fi connection.



Check your iPhone settings:


  1. TurnĀ Airplane ModeĀ on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn itĀ off.
  2. CheckĀ Do Not Disturb. Go to SettingsĀ āž¢ Focus āž¢ Do Not Disturb andĀ make sure it's off.
  3. Check for anyĀ blocked phone numbers.Ā Go to SettingsĀ āž¢Ā PhoneĀ āž¢ Blocked Contacts.
  4. See if Call ForwardingĀ is turned on. Go to SettingsĀ āž¢Ā PhoneĀ āž¢Ā Call Forwarding and make sure it's off.
  5. Check to see ifĀ Silence Unknown CallersĀ is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.



Check your network settings:


  1. Reset your network settings. Go to Settings āž¢ General āž¢ Transfer or Reset iPhone āž¢ Reset āž¢ ResetĀ Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
  2. Try to make or receive calls in another location.



Contact Apple Support:


If you still can't make or receive calls,Ā contact Apple Support, then follow the steps to complete your request. ļ£æ

Reply

Unable to receive calls on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up