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My devices are referring to my old email account which is no longer available

My devices are referring to an email account which is no longer available

iPhone 12, iOS 15

Posted on Jul 16, 2022 9:51 AM

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Question marked as Best reply

Posted on Jul 16, 2022 10:26 AM

Where are they referring to the old account? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


What to do after you change your Apple ID or password - Apple Support.  *.  I suggest you do this before changing the ID and/or password.

1 reply
Question marked as Best reply

Jul 16, 2022 10:26 AM in response to Adrenalino

Where are they referring to the old account? Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.  *


If you have changed your ID or password, have you followed the steps in this article? Make sure you turn off Find My Phone before signing out of the old ID. Once signed out and Find My Phone is off, then sign in with the new ID, then turn Find My Phone back on.


What to do after you change your Apple ID or password - Apple Support.  *.  I suggest you do this before changing the ID and/or password.

My devices are referring to my old email account which is no longer available

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