Remote Management - I get notifications after Logic Board replacement

Question

Level 1

4 points

Remote Management - I get notifications after Logic Board replacement

First and foremost, Hi there, I have recently purchased a Macbook Pro from some guy on Offer up. Upon receiving the device, It looked normal. Everything worked just fine. I went ahead and formatted the laptop to ensure no spyware was installed, and to my surprise, It had a remote management setup. The guy deleted his account before I can reach him again, POS.

I took it to Apple hoping they can help, and they stated that it would require a Logic board change. Okay, they told me that I can get Apple care for $140 and not have to pay for the logic board change. Sweet, I buy the Apple care, give them the laptop, and receive in back in 5 days. On my referral, It stated that the logic board, Macbook Screen, and touch bar ID were replaced all for free. Really happy they did that.

Now to the **** question, After setting up the Macbook, I receive random notifications to allow remote management to the prior company. After clicking No, the notification keeps popping up every 15 minutes. Is there any way to make it permanently stop? I thought the Logic board replacement would remove any previous ownership.

MacBook Pro

Posted on Jul 16, 2022 10:37 AM

Reply

Answer 1

HWTech

Level 9

68,426 points

Jul 16, 2022 12:59 PM in response to Chio214

The remote management is tied to the system serial number. Seems like you got scammed twice. I honestly don't understand how Apple or an AASP ever gave you such a deal or tell you such a thing. I would contact Apple corporate to report the issue of being told to purchase AC+ to remove the remote management of a pre-owned Mac. That is wrong on more than one level.

Contact - How to Contact Us - Apple

I agree with the others, that it sounds like this laptop is stolen. Regardless, a previous owner did not remove the laptop from their MDM. At best you can contact them to see if they will remove it from their MDM assuming the laptop was not stolen. There is no other way to remove the remote management.

Reply