Face ID

So, I got this message from Apple, saying that my Face ID was disabled. I have an iPhone 11 Pro, and I went into settings, to change the face ID, but it was great and would not let me click on anything. I did also drop my iPhone 11 Pro in my hot tub today, but I can’t remember if I got the message before or after that happened. My phone still works the second I picked it up though from the hot tub, so I don’t know what to do. Can you maybe give me Apple’s number so I can call and ask?

iPhone 11 Pro, iOS 15

Posted on Jul 17, 2022 1:23 PM

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5 replies

Level 10

685,221 points

Jul 17, 2022 6:21 PM in response to AddisonCooper

Yes, it needs to be checked out. From the article above.

If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.

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Level 10

685,221 points

Jul 17, 2022 5:35 PM in response to AddisonCooper

See the Apple Support article(s) below.

Face ID - If an alert says has been disabled on your iPhone or iPad Pro. *

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Level 10

685,221 points

Jul 17, 2022 1:32 PM in response to AddisonCooper

What was the message you got from Apple?

To contact Apple Support.

Apple Support Contact. -

Work through the screens to get an email or chat option.

Apple Support by e-mail or chat. -

Apple on Twitter

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Jul 17, 2022 2:37 PM in response to AddisonCooper

A problem was detected with the TrueDepth camera. Face ID has been disabled.

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Jul 17, 2022 6:15 PM in response to Eric Root

My IOS is up to date, so does that mean I need to get my phone checked or what?

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Face ID

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