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Premium features disappeared after changing device

I have bought a yearly premium subscription on an app called Meitu in January 2022. My phone has been damaged in July the same year and after downloading the app onto a new device, the subscription is gone and apple doesn’t recognise I bought anything from this app. I do have a proof of payment and paid £26.99 for this… What should I do? There’s no way to contact the developers of the app, their website is in Chinese.

iPhone 12 Pro, iOS 14

Posted on Jul 18, 2022 7:06 PM

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Question marked as Top-ranking reply

Posted on Jul 19, 2022 7:57 AM

Hi kajawis,


Are you logged in with the same old account?


Here you can find a guide If you can't find or use your in-app purchases - Apple Support and how to restore them.


Let me know if this helps you!


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Premium features disappeared after changing device

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