Unable to restore purchase for Time Magazine

Question

Level 1

4 points

Unable to restore purchase for Time Magazine

I'm a long time subscriber to Time Magazine on my iPad. Yesterday, I lost the ability to download issues. I've tried to Restore iTunes Purchases on the Sign In page, but I get a pop-up that says "Restoring purchases..." for many minutes. Of course no purchases are restored.

I've tried the following:

Deleting app and reinstalling.
Cancelling my subscription.
On the Profile page I click on Restore iTunes Purchases and then the red Restore button. I do get a pop-up saying Restore Successful, this may take a few minutes, but I never get my issues in the Library.

Any ideas? If this cannot be fixed, can I at least have a full refund for the balance of my subscription?

iPad, iPadOS 15

Posted on Jul 18, 2022 7:44 PM

Reply

Answer 1

1ssmith

Community Specialist

Jul 19, 2022 1:58 PM in response to Harry_B_User

Hi Harry_B_User,

You mentioned you've already attempted to restore the purchases. Let's also complete the guidance below for how to restore the purchases:

"Make sure that you're signed in with the same Apple ID that you used to make the purchase.
Make sure that in-app purchases are allowed on your device.
Restart your device:
If you were charged for the purchase and you still can't restore it, contact the app developer for support. You can also report a problem to Apple."

This information is from If you can't find or use your in-app purchases - Apple Support.

Let us know the result.

Cheers.

Reply

Answer 2

Omar_A1

Community Specialist

Jul 19, 2022 4:10 PM in response to Harry_B_User

Harry_B_User,

Thank you for those details. It may be best to reach out to Apple directly.

You can contact them by going to Get Support

They can take a closer look and check on available options.

Good Luck!

Reply

Answer 3

Harry_B_User Author

Level 1

4 points

Jul 19, 2022 4:01 PM in response to 1ssmith

Thank you.

I restarted my iPad and still have the same problem.

When I go to the Profile tab and select Contact US, the form asks for a Time Magazine subscription number. This is clearly intended for somebody who subscribes to the paper Time, not an iPad subscription, so it is no help.

I will report the problem to Apple, which I thought I was doing here.

Reply

Unable to restore purchase for Time Magazine

Similar questions