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Why do i keep getting these error messages for Google and others security when the details seem correct?

Why do i keep getting these error messages for Google and others security when the details seem correct.


[Image Edited by Moderator to Remove Serial Number]

Posted on Jul 18, 2022 11:16 PM

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Question marked as Best reply

Posted on Jul 24, 2022 1:04 AM

For information, the serial number here relates to the signing-certificate to which your screenshot relates; it does not relate to your device or include any personal data.


Self-signed SSL certificates (as illustrated) have no chain-of-trust to a Root Certificate Authority (Root CA). As such, you will receive security warnings - as your session is insecure and is likely being monitored by a third-party.


Is the iPad your own, or managed by a Corporate or Educational organisation? If so, your traffic may be being monitored by the organisation that manages your iPad.


Alternatively, are you connecting to the internet using a VPN service? If so, this may explain the issue.


Otherwise, try connecting to a different network or internet provider - and retest your connection.


While PKI encryption is a complex topic, there are many good primers available that may provide you with some insight suitable for your technical skill level. Perhaps look at Wikipedia - where you will find a good overview:

https://en.wikipedia.org/wiki/Public_key_infrastructure

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Question marked as Best reply

Jul 24, 2022 1:04 AM in response to Peter Dromgoole1

For information, the serial number here relates to the signing-certificate to which your screenshot relates; it does not relate to your device or include any personal data.


Self-signed SSL certificates (as illustrated) have no chain-of-trust to a Root Certificate Authority (Root CA). As such, you will receive security warnings - as your session is insecure and is likely being monitored by a third-party.


Is the iPad your own, or managed by a Corporate or Educational organisation? If so, your traffic may be being monitored by the organisation that manages your iPad.


Alternatively, are you connecting to the internet using a VPN service? If so, this may explain the issue.


Otherwise, try connecting to a different network or internet provider - and retest your connection.


While PKI encryption is a complex topic, there are many good primers available that may provide you with some insight suitable for your technical skill level. Perhaps look at Wikipedia - where you will find a good overview:

https://en.wikipedia.org/wiki/Public_key_infrastructure

Jul 18, 2022 11:37 PM in response to Peter Dromgoole1

Peter Dromgoole1 Said:

"I didn’t take a photo of the first error message, which is something like ‘ google server not trusted’ and then i click on details as shown. I sometimes get these type of messages for other servers. Do I need to be concerned or just ignore these."

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Trusting a Website:

Are you using a Google Account on your device? If so, add the account to it: Add an eMail Account to your iPhone, iPad, or iPod touch - Apple Support

Jul 18, 2022 11:19 PM in response to Peter Dromgoole1

Peter Dromgoole1 Said:

"Why do i keep getting these error messages for Google and others security when the details seem correct."

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Important:

Keep personal info(Serial Numbers) off of these forums. They are out for there every one to read. I have asked the host to remove the image from your post.


Please Clarify your Post:

So, what exactly is the error message?

Jul 19, 2022 1:23 AM in response to Peter Dromgoole1

Server errors that indicate “trust” issues have many potential causes. Where a trust-chain is broken (e.g., SSL/TLS Packet Inspection - that can occur when connected to corporate networks), while the SSL/TLS session may still connect, you’ll likely see security warnings.


As your screenshot has been deleted - and not replaced with specific wording of the error(s) that you see - it is impossible to provide definitive comment as to the nature or likely cause of your issue.


If you can document and post the precise wording - or post additional screenshots of the errors that you see (redacting personal information if shown), appropriate authoritative guidance may be possible.

Jul 24, 2022 5:57 AM in response to LotusPilot

Thank you for your explanation. It took me three goes to post this - I had too remove the serial number to prevent Apple deleting my post (they did it twice!). I also thought it was not my serial number.


My ipad and iPhone are personal not business


I am connected to the internet via my WiFi which is a BT router. I do not use a VPN service.


My phone network is O2


I will look at your link for further info thanks

Jul 24, 2022 7:19 AM in response to Peter Dromgoole1

Thanks for the additional information.


Review of this thread indicates that TheLittles reported your post to the ASC hosts - for showing a serial number - without actually understanding what was being reported or its significance to the problem at hand. A Certificate Serial Number is perfectly safe to post here as it conveys absolutely no personal or device data. It seems that, as a result, your screenshots were summarily deleted. No matter - as with persistence we got there in the end.


Moving on, given your reference to both “BT” and “O2”, I conclude that your are situated in the UK. As such, I’ll also surmise that you a using a BT-supplied broadband router - likely a BT HomeHub or BT SmartHub with a domestic Broadband contract.


If my assumptions are correct, you have no direct control over the choice of DNS Resolver as configured on the Broadband router. As such, for diagnostic purposes, I suggest that you manually set the DNS server settings on your iPad - choosing one of the following DNS providers:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



For each of the providers listed above, redundant IPv6 and IPv4 server IP Addresses have been listed (i.e., four server addresses in all). You should enter all four addresses - exactly as shown (although the order is inconsequential).


You can set the DNS server addresses manually for each WiFi network to which you connect:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [DNS] Configure DNS - select Manual


Next, individually add each of the four DNS server addresses exactly as shown - using the green “+” button. When all have been added, delete the unwanted entries using the red “-“ button - the save and exit the Settings App. Now retest your connection and SSL session.


Why do i keep getting these error messages for Google and others security when the details seem correct?

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