You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Avagoomian
Avagoomian Author
User level: Level 1
4 points

Reset Encrypted Backup password

Hi everyone,


I created encrypted backup of my iPhone (on my PC under Windows) . After factory reset, when I try to restore backup it keeps saying that backup password is incorrect. Process has been done in less than 1 hour so I'm sure that I'm writing correct password. Can I somehow restore my phone from backup?

iPhone XS, iOS 15

Posted on Jul 18, 2022 11:53 PM

Reply
Question marked as Top-ranking reply
User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,827 points

Posted on Jul 19, 2022 12:50 AM

Try these steps:


...

If you can’t remember the password for your encrypted backup


  1. On your device, go to Settings > General > Transfer or Reset [Device], then tap Reset.
  2. Tap Reset All Settings and enter your device passcode.
  3. Tap Reset All Settings.
  4. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home Screen layout, and wallpaper. It also removes your encrypted backup password.
  5. Connect your device to the Finder or iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can use the Finder or iTunes to back up your current data and set a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead. If you don't have an iCloud backup, you can make one.
  • Use an older iTunes or Finder backup.

...

copied from: If you can’t remember the password for your encrypted backup - Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,827 points

Jul 19, 2022 12:50 AM in response to Avagoomian

Try these steps:


...

If you can’t remember the password for your encrypted backup


  1. On your device, go to Settings > General > Transfer or Reset [Device], then tap Reset.
  2. Tap Reset All Settings and enter your device passcode.
  3. Tap Reset All Settings.
  4. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home Screen layout, and wallpaper. It also removes your encrypted backup password.
  5. Connect your device to the Finder or iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can use the Finder or iTunes to back up your current data and set a new backup password.

If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead. If you don't have an iCloud backup, you can make one.
  • Use an older iTunes or Finder backup.

...

copied from: If you can’t remember the password for your encrypted backup - Apple Support

Reply

Reset Encrypted Backup password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up