MacBook M1 Pro model A2485

Anyone with this model A2485 MacBook I bought new about 8 months ago completely locks up on numerous occasions? No cursor, mouse, or keyboard key except shutdown key produces any action. Has been used very little, mostly for email and browsing. Apple logo won’t even appear to shut the computer down. Had to use shutdown key in upper right to shut down then proceeds to lock up again. Called Apple Support with limited support other than reinstall Current Mac OS. Very disappointing performance from an almost $3000 laptop from a large volume Authorized Apple distributor.

MacBook Pro Apple Silicon

Posted on Jul 20, 2022 6:41 AM

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Posted on Jul 20, 2022 7:47 AM

Run Apple Diagnostics.


Use Apple Diagnostics to test your Mac - Apple Support


Could be bad RAM, which would be covered under warranty.


Also, try Safe Mode – many times, lockups/freezes result from 3rd party extensions you've installed.


Start up your Mac in safe mode - Apple Support


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MacBook M1 Pro model A2485

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