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forgot password not working for screen time

I'm trying to reset my phone to return it. It won't allow me without screentime passcode. I've tried to reset it and when it asks for my appleid it tells me it's wrong. it is the correct id and password since i can log in on my new phone. then i get the attempt has to wait a certain amount of minutes.


iPhone X, iOS 14

Posted on Jul 20, 2022 4:11 PM

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Question marked as Best reply

Posted on Jul 20, 2022 5:42 PM

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


ASC YouTube for how to reset your Screen Time passcode on iPhone, iPad, and iPod touch — Apple Support


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *

1 reply
Question marked as Best reply

Jul 20, 2022 5:42 PM in response to christinafromhills

If using IOS 13.4 or later or Catalina 10.15.4 or later, see the Apple Support article(s) below. Link to contact Apple Support at the end of the article.


Screen Time passcode reset.   *


ASC YouTube for how to reset your Screen Time passcode on iPhone, iPad, and iPod touch — Apple Support


If necessary,  you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


Restore to Factory setting.      *

forgot password not working for screen time

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