Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software update download and install button are greyed out

Software update download and install button are greyed out

iPhone 11, iOS 14

Posted on Jul 22, 2022 10:35 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 22, 2022 10:56 AM

When updating wirelessly, ensure the following are true-

  • iPhone is at 50% battery or higher, and plugged in
  • Battery saving mode is off
  • iPhone is not connected to a hotspot or VPN
  • Your device has enough free space for the update


Do you see a message below the greyed-out button? For example- in the below picture, the message states that a strong Wi-Fi connection is needed.




If you still can't update, but have either a PC or a Mac with macOS Mojave or earlier, you can update with iTunes - Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

1 reply
Question marked as Top-ranking reply

Jul 22, 2022 10:56 AM in response to indrajit112

When updating wirelessly, ensure the following are true-

  • iPhone is at 50% battery or higher, and plugged in
  • Battery saving mode is off
  • iPhone is not connected to a hotspot or VPN
  • Your device has enough free space for the update


Do you see a message below the greyed-out button? For example- in the below picture, the message states that a strong Wi-Fi connection is needed.




If you still can't update, but have either a PC or a Mac with macOS Mojave or earlier, you can update with iTunes - Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

Software update download and install button are greyed out

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.