iPad stuck on Apple logo

If your iPhone is stuck on the Apple logo

If you have iOS 13 or later, and tried to restore your iPhone from a backup or tried to migrate your iPhone from a previous device, you might see the Apple logo and progress bar on your screen for more than one hour. Learn what to do.

If you have the issue above, follow these steps:

1. Make sure that the progress bar on your iPhone screen hasn't moved for at least one hour.
2. If the progress bar hasn't moved for more than one hour, connect your device to a computer, then put your device into recovery mode with these steps:

• • iPhone 8 and later: Press and release the Volume Up button. Press and release the Volume Down button. Press and hold the Side button. Keep holding the Side button until you see the recovery mode screen.
  • iPhone 7 and iPhone 7 Plus: Press and hold both the Volume Down button and the Sleep/Wake button. Keep holding the Volume Down button until you see the recovery mode screen.
  • iPhone 6s and earlier: Press and hold both the Sleep/Wake button and the Home button. Keep holding the Home button until you see the recovery mode screen.

On a Mac with macOS Catalina 10.15 or later, open the Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes. When asked to update or restore, choose Update. This will update your device to the latest version of iOS. If you choose Restore, it will erase your iPhone.

Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

Hello Maddie_Jordan,

At this point, I recommend going to your nearest Apple Store or Apple-authorized repair center to get this all fixed for you.

Good luck.