Apple ID inactive

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.   -

Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  

Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call.   -

Apple on Twitter       

From the Apple Support article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.      *

See if your sons Apple ID is locked or disabled

If you or someone else enters your password or other account information incorrectly too many times, learn how to regain access to your account. 

If your account has been disabled for security reasons

If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:

• “This Apple ID has been disabled for security reasons”
• "You can't sign in because your account was disabled for security reasons"
• "This Apple ID has been locked for security reasons"

You need to reset your password to regain access. Learn how to reset your password. 

Did you follow these steps to create your sons Apple ID

Children under 13 can't create an Apple ID on their own. (This age varies by region.) But if you're the family organizer, you can create an Apple ID for your child.

1. Go to Settings.
2. Tap your name.
3. Tap Family Sharing, then tap Add Member.
4. Tap Create an Account for a Child, then tap Continue.
5. Follow the onscreen instructions to finish setting up the account. You can use the child's email address for their Apple ID. Be sure to enter the correct birth date — you can't change it later.