Samsung Q7 TV only sees Apple TV 4K as unknown device

Well it sounds like for now this conversation might’ve hit a dead end because after talking to somebody in Apple Support, they said the most likely reason why my TV is not properly detecting my Apple TV is due to a compatibility issue being that they’re always keeping the device updated and it sounds like Samsung isn’t keeping up with updates on the TV to keep it so that it’ll properly detect these devices. Which actually makes sense now like I was saying the other day when I found out where somebody having the same problem I did when they said that at one point their TV would detect the Apple TV but after a tvOS update, their TV would no longer properly detect it after that.

No disrespect but I don't think trying a different cable is going to make anything different and after spending a couple hours with Samsung support, I get the feeling they don't think there's really anything wrong with my TV and they said they would escalate this issue to a higher-level team to see what they can figure out and they'll email me in a couple days but it kind of seems like I need to get with Apple on this because everything else that I've ever connected to this TV gets detected just fine whether it's my PlayStation, an Amazon fire stick, my Blu-ray player and even at one point a satellite TV receiver from Direct TV. My Apple TV device is the only thing that my TV just doesn't want to detect.

I may still try that someday with another cable but after posting this issue in a Facebook audio/video group, there were several people to my surprise who posted saying that they even have several Samsung tvs newer than mine that won’t recognize the Apple TV for what it is.

At least I get good picture and sound, it’s just that my TV is unable to tell that it’s an Apple TV connected to it like it does everything else.

Hmmm, well that’s most definitely pretty interesting but I’d have to wait till this evening to verify but my device’s name should still be Apple TV or whatever it is that was set that way at the factory because I’ve never changed it.

Even brand-spanking new, right out of the box, my TV wouldn’t recognize it.

No available update for the TV and I don't have any other HDMI cables to try other than old ones that aren't probably 4K compatible. I guess ill get on the chat line with Samsung support.