Password reset tool for an old MacBook Pro does not seem to work correctly
I am trying to access an old MacBook that hasn’t been used in a long time, so no one remembers the password to it. After failing the password 3 times, it allows me to reset it using an Apple ID. I choose this option and it goes as follows:
Type in Apple ID and password
Type in verification code
Screen says it’s recovering FileVault key
Next it says a recovery key was found and it’s examining users on the volume
Supposedly, I should then be able to create a new password, but instead I get to a screen saying the user account password was reset and I have to reboot, even though I didn’t change any password.