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Hello, I purchased an app for 20.00 about 6 months ago from the App Store. The app developer now decided to update the app but change the pricing model to a 4.99 per month subscription. The app now requires me to subscribe to the 4.99 per month in order to use it—even though I previously already purchased the app before they decided to make it into per month subscription.
Can they do this? Am I entitled to a refund?
iPhone 11 Pro, iOS 15
Click ▶︎ Request a Refund.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
Click ▶︎ Check Refund Status.
Click ▶︎ Request a Refund.
If your refund is approved, the funds are applied to the same payment method that you used to buy the item.
Here's how long it takes for a refund to appear on your account or statement:
Store credit—It might take up to 48 hours to see the refund in your Apple ID balance.
Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.
Click ▶︎ Check Refund Status.
"Can they do this?"
Yes they can.
"Am I entitled to a refund?"
That would be up to Apple. Either click on the Request a Refund link that Smilin-Brian provided you, or click on the link below and request a refund, Apple will have the final say.
Look here, you can
• View your purchase history
• Cancel a subscription
• Request a refund
• Verify unfamiliar charges
• Add or remove a payment method
Subscriptions and Billing - Official Apple Support
Get live expert assistance by contacting Customer Support by phone or chat:
This really doesn’t answer my question and seems more like a copy and paste response…
App Store purchase now subscription
