reset security questions and enable 2FA

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If you forgot the answers to your Apple ID security questions

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Reset your security questions

1. Go to iforgot.apple.com.
2. Enter your Apple ID, then select Continue.
3. Choose the option to reset your security questions, then select Continue.
4. Enter your Apple ID password, then select Continue. 
5. Follow the onscreen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at this time.
6. Choose new security questions and answers and select Continue. See our tips for choosing security questions and keeping your account secure. 

After you reset your security questions, you might want to set up two-factor authentication instead. It's the best way to keep your account secure, and you won't need to remember any security questions. You can set up two-factor authentication right from your iPhone, iPad, or iPod touch with iOS 9 or later or your Mac with OS X El Capitan or later.

👉 If you answer your security questions incorrectly too many times in a row, you temporarily can't use your security questions. Try to reset your questions after the waiting period ends.

For the security questions, if you are being told there isn't enough information to reset them, contact Apple ID Support, although based on multiple posts I have read, they will not help you recover the answers to your security questions.

See if they can enable 2 Factor Authentication on your account.

From the article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID.    *

Apple ID - Official Apple Support.    -

Contact Apple for help with Apple ID account security - Apple Support.  * (Link doesn't always load)  

Get Support   - Work through the screens to get a chat option. 

Apple Support schedule phone call. -

Apple on Twitter

See -> Two-factor authentication for Apple ID

Two-factor authentication for Apple ID - Apple Support

Try Apple ID Support.

This is no help. what 'carefully selected criteria'? I can provide anything and everything across a a half dozen devices and 10 years worth of purchase history but Apple us unwilling or unable to make it so that I can verify any of the devices currently connected to the account to enable MFA OR reset the security questions.

I did, they were no help. Their only solution is to 'abandon the apple id' and the 10 years worth of purchases and music I have there.

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